This Live Chat Software Can Increase Conversions By 400%

We take a look at live chat software that has been known to increase conversions by 400%. It’s time you took advantage of this powerful tool.

This is part 2 of a 5-part series on increasing sales through your improving website through conversion rate optimization.

How Was Your Most Recent Shopping Experience?

When was the last time you went into a big shop? Do you remember the experience?

• When you went into the store, was somebody there to assist you?
• When someone walks into your office does someone assist them?

OR when someone walks into your office, do you have a poster on the wall that tells them what to do next and if they get stuck they can email or phone you?

OBVIOUSLY NOT!

You have a well presented and professional person who is there to greet them, direct them, assist them and ask if they can help in any way.

For this luxury, you pay them a salary, but the benefits FAR outweigh the costs so you’re happy to pay their salary.

Do You Have This On Your Website?

Why Your Customers Can’t Be Bothered

With your current website, let’s say a customer has a question.

What They Need To Do To Solve This Question

1. Search for a contact number.
2. Check the timezone matches.
3. Pick up the phone and dial.
4. Get to an operator.
5. Wait while they put you through.
6. Hopefully the other person is available or they wait in a phone queue.

Alternatively, they can email:

>

1. Find the correct email address.
2. Open up the email client.
3. Type up the email.
4. Hope to get a response.
5. Receive response.
6. Respond to the response with additional questions.
7. Get second response.

THIS IS SUCH a HURDLE!

You can see why people don’t bother.

Introducing a Smart Feature

I want to introduce LIVE CHAT SOFTWARE to you today.

Have you seen it before?

With live chat, they just click a button THERE AND THEN and get there question/concern resolved.

Don’t believe me?

Here are the live chat software stats:

People who use live chat software are 4X MORE LIKELY to CONVERT than a regular normal visitors.

Average order values are typically 25% HIGHER.

WHY WOULD YOU NOT USE THIS?

At the risk of sounding like a stuck record…

Just in case you missed the stats:

(not sure how, but just in case! AKA they are important!)

• People who use live chat are 4X MORE LIKELY to CONVERT than a regular normal visitor.
• Average order values are typically 25% HIGHER.

Those are pretty serious numbers.

It would be crazy to miss out on this opportunity.

Another Critical Aspect Of Live Chat Software

I want to focus on another lesser known aspect of live chat.

Conversion Rate Optimization.

You can track which page a user is on, and when it comes down to making the big decision, you can have a chat operator popup and ask them if there is anything they can assist with or if they have any questions.

At this point the customer has some unspoken concerns like,

• ‘Are there real people behind this company?’ or
• ‘Do they have a refund policy if I’ve made a mistake?’ or
• ‘What is their support like?’ or
• ‘Does the product/service include a certain feature?’

Having a live chat at this point can overcome ALL these concerns and get them to take the desired action there and then.

This is a MASSIVE way to boost conversion with one small change!

Best of all we’ve automated it.

Let’s Look At An Example?

Let’s say a visitor reaches your product page. We can build in some logic to the live chat software.

• Check that they’ve at least spent 60s on your site (they’ve been looking depth at what you offer).
• They are on your product page (they’re more likely to buy).
• After 20s we can automate the chat software to popup and ask “I see you’ve been looking at our products. Do you have any questions about them you’d like me to help with?” (Offer specific assistance)
• THEN if the customer responds, you get an immediate alert that you need to respond.

This means that you don’t need to be sitting waiting for them. Only when they’ve been qualified will you get alerted that a customer needs support!

Smart isn’t it? That’s the great thing about it! I just love this concept.

Some Questions You May Have

• What’s the difference between the options?
• What is their support like?
• Are they a real company?
• My need is this, which is the right option for me?
• If I make a mistake do they have a refund policy?
• Does this product have a specific feature I need?

IF ANY OF THESE CROSS YOUR MIND, you’re going to pause and probably not complete the purchase/action.

If you behave like this you can be sure your site visitors behave like this!

Let’s come back to your website.

I want you to answer this for me.

HOW MANY CUSTOMERS HAVE YOU LOST BECAUSE OF THIS?

I’d hazard a guess that it’s many.

Don’t you think it’s time your stopped this MASSIVE leak on your website?

I just want you to know that there are customers waiting on your site, right now who need guidance.

The Difference Between Online & Offline Visitors

None. They both need assistance at key friction points.

So please stop expecting your website visitors to be any different. They also need assistance.

Live chat is a faster and far more personal way for you to engage with your customers.

We then asked how many customers have you lost by NOT assisting them with their concerns or questions at the critical juncture of making a decision.

A Websites’ One Purpose

Do you remember that we said that

The ONE PURPOSE of a website is to increase sales?

This is another way to reach that ONE PURPOSE. Remember the lifetime value of a customer? Well if you can get a few more customers per month from your website it’s totally worth it.

Some customers have generated between $1000 to $5000 more in sales per month from offering live chat software.

This is pretty tricky software and when we first launched it, we were going to charge for it since it adds a MASSIVE BENEFIT.

We might increase the price in the future, but for now, we want it to be accessible to all so you can succeed online.

Every Website Should Have This

If you haven’t assisted your site visitors during key friction points on your website you need to start doing it now. There are quite a few live chat software options available and most are pretty expensive.

If you’d like us to help you with this, please check out our

Live Chat App

This allows you to chat with your visitors at key moments and assist them in their decision. It leads to massive conversion increases as it shows customers that you have great support. It’s like having a receptionist or an assistant in a shop. It makes the interaction with your company more professional.

We recommend that you have live chat enabled on your website regardless of your niche. This tool helps ALL websites convert better.